NHTSA Complaint #766850 — 2001 DODGE CARAVAN

FOR A VARIETY OF REASONS I HAVE HAD NO OCCASION TO DRIVE THE CAR AT NIGHT IN RAIN USING FULL WIPERS UNTIL AUG. 28, 2002. AT THAT TIME I DISCOVERED THAT THE LOW BEAMS PROVIDED NO ILLUMINATION IN THE RAIN AND I HAD TO USE HIGH BEAMS. ON SEPT. 5, I DISCUSSED THE RPOBLEM WITH DEALER SERVICE PERSONNEL AND WAS ADVISED IT WAS A COMMON PROBLEM AND I SHOULD GO TO WESTERN AUTO AND GET THEM TO INSTALL "BLUE" BULBS. THESE WOULD HELP. THE SAME DAY I CALLED CHRYSLER CUSTOMER SERVICE AND WAS INFORMED THAT THEY WOULD DO NOTHING BECAUSE THE LIGHTS MEET "SPECIFICATIONS". MAYBE SO, BUT THEY ARE INADEQUATE AND THIS SHOULD BE INVESTIGATED. IN THE MEANTIME I AM HAVING "BLUE" BULBS INSTALLED SO I CAN SEE WHERE I CAM GOING IN THE RAIN AT NIGHT. IPERS UNTIL AUG. 28, 2002.THE LOW BEAMS PROVIDED ESSENTIALLY NO LIGHTING SO THAT I HAD TO USE THE HIGH BEAMS TO SEE WHERE I WAS GOING. I WENT TO THE DEALER ON SEPT. 5 TO COMPLAIN AND WAS ADVISED TO GO TO WESTERN AUTO AND GET "BLUE" BULBS WHICH IS WHAT OTHERS WITH THE SAME PRPOBLEM HAVE BEEN DOING. I CALLED CHRYSLER CUSTOMER SERVICE THE SAME DAY AND WAS INFORMED THAT THEY WOULD DO NOTHING AS THE LIGHTS MEET "SPECIFICATIONS".*AK