NHTSA Complaint #766832 — 1997 JEEP GRAND CHEROKEE

EQUIPMENT:APPLIANCE:AIR CONDITIONER issue reported to NHTSA

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Complaint Details

ODI Number	766832
Vehicle	1997 JEEP GRAND CHEROKEE
Component	EQUIPMENT:APPLIANCE:AIR CONDITIONER
Date of Incident	July 1, 2002
Date Filed	September 11, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

I CONTACTED THE DEALER FOR THE EVAPORATOR/CONDENSER PROBLEM ON THE AIR CONDITIONER ON THE VEHICLE- THE CUSTOMER SERVICE REP. AT CHRYSLER TOLD ME THAT THE MILEAGE WAS TOO HIGH AND THERE IS NOTHING HE CAN DO FOR ME- BUT HE IMMEDIATELY TRIED TO SELL ME A NEW VEHICLE AT A "SPECIAL PRICE". THIS IS THE 3RD TIME THAT JEEP/ DAIMER CHRYSLER HAS FAILED TO COVER ANYTHING UNDER THE RECALL CONDITIONS. THE FIRST TIME WAS A BRAKE PROBLEM THAT I CLEARLY STATED WAS A MFG. DEFECT- THEY INSISTED THAT IT WAS MY DRIVING HABITS, PAID OUT OF POCKET FOR THE REPAIR. 2ND PROBLEM WAS A WIRING HARNESS PROBLEM THAT THE DEALER HAD PROBLEMS FINDING AND THEN ATTEMPTED TO CHARGE $$$$ FOR THE REPAIR- AGAIN OUT OF POCKET REPAIR FOR WHAT I FEEL WAS A MFG. DEFECT OR OVERSIGHT ON THE WIRING HARNESS ASSEMBLY. SO I WILL DEFINITELY MAKE THIS MY LAST CHRYSLER/JEEP PURCHASE FOR ME AND MY FAMILY.*AK

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