NHTSA Complaint #766818 — 2002 ACURA CL

I WAS ON MY WAY HOME FROM AN OUT OF TOWN TRIP WHEN THE CAR STARTED SHIFTING EXTREMELY HARD AS I WAS DRIVING. I CALLED A LOCAL ACURA DEALERSHIP, IN AUGUSTA GA, AND TOLD THEM WHAT WAS HAPPENING. THEY COULD NOT SEE ME UNTIL THE NEXT DAY, WHICH WAS 9/6/2002. I HAD TO STOP AND GET A HOTEL ROOM IN AUGUSTA AND AS I WAS GOING TO THE HOTEL THE CAR GOT STUCK IN 5TH GEAR. THE NEXT MORNING I DROVE THE CAR, IN 5TH GEAR, TO THE LOCAL DEALERSHIP SO THEY COULD EVALUATE THE CAR. THEY THOUGHT IT WAS THE TRANSMISSION, WHICH IS COVERED UNDER WARRANTY, IT WAS REPLACED AND THE CAR CONTINUES TO GET STUCK. I WAS TOLD, BY THE DEALERSHIP, THAT IT IS NOW STUCK IN 2ND GEAR WITH THE NEW TRANSMISSION. I WAS ALSO TOLD THEY DONT KNOW WHAT THE PROBLEM IS AND THEY DONT KNOW HOW LONG THEY WILL HAVE MY CAR. ACURA CLAIMS THAT WHEN SOMETHING LIKE THIS HAPPENS THE OWNER OF THE VEHICLE WILL GET A LOANER CAR COMPARABLE TO WHAT THEY ARE DRIVING. THIS IS A FALSE STATEMENT AND FALSE ADVERTISING. I AM VERY DISSATISFIED WITH ACURA, THE QUALITY OF ITS VEHICLES, AND THE FALSE ADVERTISING ABOUT THE LOANER CAR. I HAVE ALSO READ SEVERAL OTHER COMPLAINTS, FROM 3.2 TL ACURA OWNERS, OF SOMETHING SIMILAR HAPPENING AFTER ABOUT A YEAR OF OWNERSHIP. THERE IS DEFINITELY SOME TYPE OF DEFECT WITH THEIR PRODUCT AND THIS ISSUE NEEDS TO BE ADDRESSED BY ACURA.*AK