NHTSA Complaint #766443 — 2000 SATURN LS

FIRST INCIDENT WAS REPORTED ON 6/22/00. VEHICLE WAS NOISY. ON A VIST ON 8/01/2000 HAD AN OCCASION TO BORROW A VEHICLE OF THE SAME KIND. CAME BACK AND INFORMED THEM THAT I WANTED SOMEONE TO DRIVE MY CAR. UPON DRIVING AND INVESTIGATING NOISE, FIRST INCIDENT OF TIRES CUPPING. TWO TIRES WERE REPLACED. NOTICED TIRES NOISE AGAIN AT APPROX. 35,730 MILES, AGAIN TIRES WERE CUPPED AND TWO REPLACED. ASKED AT THAT TIME IF THIS WAS OCCURRING IN OTHER 2000 L SERIES SATURNS, WAS TOLD YES. ASKED WHAT THE PROBLEM WAS, AND THEY DIDN'T KNOW. NOISE OCCURRED AGAIN IN 8/15/01, AGAIN CUPPING OF TIRES, REPLACED TWO. WAS TOLD THAT IT WOULD BE THE LAST TIME. CALL SATURN IN TENNESSEE AND REPORTED THE PROBLEM. NOTICED NOISE AGAIN THIS MONTH. INFORMED SATURN ON VISIT ON 8/17/02, WAS TOLD TIRES WERE CUPPED AGAIN. WAS TOLD THAT I COULDN'T EXPECT TO GET ANY MORE TIRES REPLACED WITHOUT CHARGE. I TOLD THEM I DIDN'T FEEL THAT I SHOULD PAY FOR THEM AS I WASN'T CAUSING THE PROBLEM. I AGAIN CALL SATURN IN TENNESSEE AND INFORMED THEM. I BASICALLY WANTED TO KNOW WHY AND WHAT THEY WERE DOING ABOUT THE PROBLEM. I WAS REPEATEDLY INFORMED THAT I WAS OVER MY ORIGINAL AND EXTENDED WARRANTY AND COULDN'T EXPECT TIRES CHANGED AGAIN FOR NOTHING. I ENDED UP WITH TELLING THEM THAT THEY HAD LOST A SATURN CUSTOMER AND THAT I WOULD REPORT THE MATTER. THIS IS MY 3RD SATURN, I HAVE HAD NO COMPLAINT UNTIL NOW. I DON'T REALLY HAVE A COMPLAINT WITH MY DEALER, ITS JUST THAT I AM NOT GETTING ANY ANSWERS. I TOLD THEM THAT IF THEY NEEDED TO RECALL THE VEHICLE, THEN THEY BETTER BE DOING IT. I AM VERY UPSET AT THIS AND WANT THE PROBLEM RESOLVED. YESTERDAY SATURN CALLED AND TALKED TO MY HUSBAND AND STATED THAT THEY WOULD REPLACE THE TIRES. THAT IS NOT THE PROBLEM, IT WILL CONTINUE TO HAPPEN AGAIN AND AGAIN. ALSO JUST HOW SAFE ARE THESE TIRES. I WAS TOLD THAT IT WASN'T ANYTHING TO WORRY ABOUT. THERE IS MORE TO SAY, BUT I AM OUT OF ROOM. THANK YOU JANIS IPSEN. *AK