NHTSA Complaint #766213 — 2002 GMC ENVOY

MY AIR CONDITIONER WORKED FINE FOR ONE WEEK AND AFTER THAT IT TAKES TIMES WHEN IT WILL CUT OFF AND ONLY BLOWS OUT HOT AIR. SOMETIMES YOU CAN DRIVE FOR ABOUT 30 MINUTES AND IT WILL CUT OFF AND OTHER TIMES IT TAKES LONGER. THE FAN STILL BLOWS, BUT AS I SAY IT ONLY THROWS OUT HOT AIR. YOU CAN STOP AND CUT THE ENGINE OFF AND RESTART THE VEHICLE AND SOMETIME IT WILL MAKE IT RUN RIGHT AGAIN. I HAVE HAD IT AT THE CHEVROLET COMPANY TO BE WORKED ON TWICE AND THEY FINALLY TOLD ME THE SECOND TIME AFTER KEEPING IT FOR A WEEK AND A HALF THAT THEY COULD NOT FIX IT BECAUSE THEY DIDN'T KNOW HOW. THEY TOLD ME THEY WERE WAITING FOR GM TO LET THEM KNOW WHAT TO DO OR SEND THEM A COMPUTER CHIP TO PLACE IN MY COMPUTER THAT WOULD MAKE IT WORK, I THINK THIS IS UNSATISFACTORY BECAUSE I CALLED GM AND THEY SAID THAT THEY NEW NOTHING ABOUT THE PROBLEM. I SPOKE WITH CORY JACKSON AT GMC CUSTOMER ASSISTANCE CENTER AND HE IS THE ONE WHO GAVE ME THIS ADDRESS TO SEND IN A COMPLAINT. COULD YOU PLEASE LET ME KNOW IF THERE IS A PROBLEM AND IF SO WHEN DO YOU EXPECT TO HAVE IT CORRECTED.*AK