NHTSA Complaint #766060 — 1999 DODGE STRATUS

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	766060
Vehicle	1999 DODGE STRATUS
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	August 20, 2002
Date Filed	August 23, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

VEHICLE HAD DEVELOPED A CONSTANT OIL LEAK. BEFORE TAKING TO DEALERSHIP FOR REVIEW, WE DID EXTENSIVE RESEARCH ON INTERNET & DETERMINED THAT HEAD GASKET ISSUES WERE HIGHLY EVIDENT IN THE STRATUS. NUMEROUS RECORDS ALSO INDICATED THAT CHRYSLER WAS WELL AWARE OF ISSUE, ALTHOUGH NO FORMAL RECALL HAD BEEN DONE. UPON TAKING TO DEALER, DIAGNOSTIC CONFIRMED HEAD GASKET NEEDED REPLACEMENT. TOTAL COST WAS APPROX. $700 & WE HAD TO PAY $511 OF IT. PRIOR TO PAYING, MADE SEVERAL CALLS TO CHRYSLER TRYING TO SOLICIT A HIGHER LEVEL OF ASSISTANCE ON IT. CSR REPS GAVE INDICATION THAT MY REQUEST WAS PLAUSIBLE, BUT DEALER SERVICE MGR. CONTINUED TO ONLY APPROVE ORIG. $200 OF ASSISTANCE WHICH SUPPOSEDLY CHRYSLER DIST. MGR. BACKED UP. I HAVE NOT BEEN GIVEN ANY SATISFACTION ON TRYING TO CONTACT THE DIST. MGR. ONGOING HIGH LEVEL OF COMPLAINTS ON THIS SAME ISSUE SHOULD WARRANT RECALL AND CHRYSLER BACKING FULL COST OF REPAIR. I'M CONTINUING WITH SEVERAL CONSUMER AGENCIES TO RECOUP MY $500, INCLUDING LOOKING INTO SMALL CLAIMS COURT.*AK

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