NHTSA Complaint #765619 — 1997 FORD TAURUS

I HAVE A 9197 TAURUS THAT HAS WHAT I BELIEVED TO BE A VERY SIMPLE AIR CONDITIONER PROBLEM.BUT THINGS HAVE GONE FROM BAD TO WORST. AS WE BEGAN TO FIND THE ORIGINAL PROBLEM(2 VERY SMALL CRACKS ON THE OUTER CASING OF THE COMPRESSOR), WE THOUGHT IT WOULD BE EASY TO CROSS MATCH THE YR/MAKE/MODEL TO FIND THE CORRECT COMPRESSOR. WHEN I PURCHASED THE COMPRESSOR AND COMPARED IT TO WHAT WAS ON MY CAR THERE WAS NOT EVEN THE SLIGHTEST RESEMBLANCE.WE THEN PROCEEDED TO GET THE COMPRESSOR # OFF THE PART ON MY CAR, WHEN WE CROSSED REFERENCED THAT # THE PART WAS NO WHERE NEAR THE PART ON MY CAR.WE CONTACTED A FORD DEALERSHIP'S SERVICE DEPT. AND FOUND OUT THAT THAT YRS MODEL HAD A "PILOT " PROGRAM FOR APPROX. 5000 CARS OR SO W/ A COMPRESSOR THAT HAS NO ORIGINAL PART FOR REPLACEMENT OF THE COMPRESSOR. I AM STILL IN THE PROCESS OF TRYING TO FIX MY A/C IN TEXAS IN AUGUST.I AM FORTUNATE THAT I HAVE SOME HONEST AND DEDICATED MECHANICS AROUND ME THAT ARE TRYING TO SOLVE THIS PROBLEM FOR ME.I HAVE ALREADY PURCHASED AN ACCUMULATOR AND ORFUS LINE WHICH WILL HAVE TO BE INSTALLED WHEN OR RATHER IF WE CAN FIND A WAY TO GET A COMPRESSOR TO FIT.I AM FRUSTRATED AND ANGRY THAT FORD DID NOT INFORM THE PUBLIC OF THIS "PILOT" PROGRAM, AND OFFER TO REPLACE OR AT LEAST MAKE A PART THAT CAN REPLACE THE "MORPHED " PART THAT IS ON THESE CARS OUT THERE.THIS PROBLEM KEEPS COSTING ME MORE $$$$$$. IT IS UNFORTUNATE THAT FORD FEELS IT NEEDS TO BE DECEPTIVE TO SELL CARS. I WILL NEVER, NEVER BUY A FORD AGAIN AND I WILL BE VERY VOCAL ON THE PROBLEMS I HAVE HAD W/ THEIR CARS.*AK