NHTSA Complaint #765369 — 2000 NISSAN SENTRA

MY DEALER FAILED TO TELL ME THAT A NEEDED REPAIR WAS, ACTUALLY, PART OF A FORMAL RECALL. I FOUND OUT ABOUT THE RECALL AFTER I HAD MY CAR REPAIRED. WHEN MY CAR EXHIBITED THE EXACT SYMPTOMS DESCRIBED IN THE CRANK POSITION SENSOR RECALL, 01V357000.I CALLED HERITAGE NISSAN. THEY TOLD ME THAT, SINCE I DIDN?T HAVE AN EXTENDED WARRANTY, I WOULD HAVE TO PAY FOR ANY REPAIRS TO CORRECT THE PROBLEM I DESCRIBED. THE DEALER TOLD ME THAT ANY OTHER MECHANIC/SHOP COULD PROBABLY SEE ME SOONER AND THAT I MAY AS WELL FIND SOMEONE LOCAL TO MY HOME. IN THE END, I PAID $231.68 FOR WHAT THE DEALER SHOULD HAVE REPLACED FREE OF CHARGE. AFTER FINDING OUT ABOUT THE RECALL ONLINE, I WROTE NISSAN NATIONAL CONSUMER AFFAIRS (LETTER DATED JUNE 24, 2002). TO DATE, THEY HAVE NOT REPLIED TO MY LETTER. I WOULD BE HAPPY TO PROVIDE A COPY OF THESE MATERIALS TO YOU, IF NEEDED.*AK