NHTSA Complaint #765293 — 1998 CADILLAC SEVILLE

THIS VEHICLE WAS PURCHASED IN DECEMBER 2001 AS A REAQUIRED VEHICLE FROM GENERAL MOTORS WITH A 12 MONTH, 12,000 MILE NEW CAR WARRANTY WITH THE OPTION FOR US TO PURCHASE AN EXTENDED NEW CAR WARRANTY WHICH WE DID. THIS VEHICLE HAD AN INTERMITTENT STALLING PROBLEM WHEN IT WAS REAQUIRED THE FIRST TIME. WHEN WE PURCHASED THE VEHICLE IT WAS SOLD AS HAVING BEEN CORRECTED FOR THE PROBLEM. ON MARCH 27, 2002, BEGAN THE SERIES OF HEADACHES. THE CAR STALLED AND WE TOOK IT TO KACHINE CADILLAC. TO DATE THIS VEHICLE HAS BEEN IN THERE 7 TIMES FOR THE INTERMITTENT STALLING. TO DATE 8/6/02, THE CAR IS AGAIN IN THE DEALER SHOP AND HAS BEEN SINCE JULY 26, 2002. AT FIRST THEY REFUSED TO KEEP THE CAR BECAUSE THEY DID NOT KNOW WHAT WAS CAUSING THE STALLING AND DID NOT WANT TO PAY FOR RENTAL CARS FOR US ANYMORE OF WHICH WE HAVE NOW HAD 7 RENTAL VEHICLE AND TO DATE STILL ARE DRIVING A RENTAL. WHEN WE REPORTED IT TO BETTER BUSINESS BUREAU, THEY THEN CHANGED THEIR TUNE AND AGAIN GAVE US ANOTHER RENTAL AND SINCE, THE CAR IS STILL IN THEIR POSSESSION. THIS IS A SAFETY HAZARD AS YOU DON'T KNOW WHEN THE CAR IS GOING TO STALL AND WE ARE AFRAID OF THIS CAUSING AN ACCIDENT AND/OR SERIOUS INJURIES. WE EXPLAINED OUR CONCERN TO THEM, BUT AT THE TIME THEY SAID JUST BRING IT BACK IF IT STALLS AGAIN. IT IS NOT SAFE FOR OURSELVES MUCH LESS ANYONE ELSE. THE REFERENCE NUMBER TO THIS IS 8014734. *AK