NHTSA Complaint #764639 — 2002 FORD ESCORT

STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE issue reported to NHTSA

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Complaint Details

ODI Number	764639
Vehicle	2002 FORD ESCORT
Component	STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
Date of Incident	July 1, 2002
Date Filed	July 26, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	UT

Consumer Description

THE ALARM SYSTEM GOES OFF WITHOUT ANYTHING GETTING NEAR THE VEHICLE. IT HAS BEEN IN THE SHOP AT LEAST 4 TIMES NOW THE ALARM WONT GO OFF AT ALL. THERE WAS A POPPING NOISE UNDERNEATH THE VEHICLE WHICH WAS CAUSED BY THE BRAKE CLIPS COMING OFF BRAKE CHAMBERS. THE DEALERSHIP DAMAGED MY VEHICLE WHEN IT WAS IN FOR SERVICE. 2 DENTS ON DRIVERS SIDE AND A SCRATCH ON THE DRIVERS DOOR. THE GOODYEAR TIRES HAD A BELT BROKEN IN THE RIGHT REAR, THEY INSTALLED A WHEEL BEARING, HUB KITS AND A SAFETY VIBRATION HARNESS BUT THE TIRE STILL MADE THE SAME NOISE. THEN THEY ROTATED THE TIRE TO THE PASSENGER FRONT. I HAD TO LITERALLY PITCH A FIT TO GET THEM TO CHANGE THE TIRES AND REPLACE THE DEFECTIVE TIRES. I FINALLY TOLD THEM I WAS NOT TAKING THE CAR OFF THE LOT SO THEY GOT ME A RENTAL AT THAT POINT. WELL THERE IS STILL A POPPING NOISE WHEN YOU TURN THE STEERING WHEEL AND THE ALARM WONT GO OFF NOW. THIS WILL BE THE FIFTH TIME I HAVE REPORTED THESE PROBLEMS.*AK

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