NHTSA Complaint #764550 — 2000 MERCURY MOUNTAINEER

THE PROBLEMS HAVE EXISTED SINCE I BOUGHT THE TRUCK. AT 55/60 MILES THE FRONT END STARTS BUMPING UP AND DOWN TO THE POINT IT'S UNSAFE. THE DEALER HAS CHANGED THE TIRES AND THE DRIFTSHAFT ASSEMBLY, BUT THE PROBLEMS PERSISTS. BOTH THE DEALER AND THE FORD REP. SAY THIS IS A NORMAL PART OF DRIVING THIS VEHICLE, BUT WHEN THE TRUCK IS VIBRATING AND BUMPING ON THE HIGHWAY I DO NOT BELIEVE IT'S NORMAL. OTHER MOUNTAINEENER DRIVERS TELL ME THIS IS NOT NORMAL. JUST THIS PAST WEEK THE GOODYEAR DEALER IDENTIFIED A BAD TIRE AND REPLACED IT. GOODYEARS SAYS I ALSO HAVE TWO BENT RIMS AND THE LINCOLN DEALER SAYS I DON'T. THEY DID REPLACE THE TWO FRONT RIMS BECAUSE GOODYEAR IDENTIFIED THE FACT THAT ALL FOUR RIMS WERE/ARE BENT. I AM CONTINUING TO WORK WITH THE DEALER BUT FEEL THIS PROBLEM SHOULD BE DOCUMENTED AND WOULD LIKE TO KNOW IF THERE IS DATA CONCERNING THIS PROBLEM. THE FORD REG. REP AND THE FORD SERVICE DEPT. HAVE SAID POINT BLANK THEIR RESPONSIBILITY IS TO SUPPORT THE LOCAL DEALER. WHERE DOES A CONSUMER GET HELP?*AK