NHTSA Complaint #764487 — 2002 LEXUS ES300

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	764487
Vehicle	2002 LEXUS ES300
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date Filed	July 24, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

CAR HAS VERY POOR SHIFTING CHARACTERISTICS. IT IS ALWAYS ANNOYING AND SOMETIMES UNSAFE. TWICE I HAVE STARTED TO QUICKLY ACCELERATE FROM A STOP TO TURN LEFT AND HAD THE TRANSMISSION START TO DOWNSHIFT THEN WAIT THROUGH A DELAY AS IF THE SOFTWARE WAS CONFUSED. THE RESULT WAS THE CAR SITTING IN THE INTERSECTION WITH THE ACCELERATOR DEPRESSED BUT NO POWER TO THE WHEELS FOR AROUND 1 OR 2 SECONDS. DEALER ACKNOWLEDGES "SHIFTING COMFORT" ISSUES ARE THE NUMBER ONE COMPLAINT FOR THE CAR BUT SAYS NO FIX IS AVAILABLE. I HAVE BEEN IN DISCUSSIONS WITH THE SERVICE MANAGER ON THIS ISSUE FOR OVER 8 MONTHS AND HAVE HAD NO HELP.*AK

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