NHTSA Complaint #764461 — 1995 MERCURY SABLE

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN issue reported to NHTSA

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Complaint Details

ODI Number	764461
Vehicle	1995 MERCURY SABLE
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
Date of Incident	June 14, 2002
Date Filed	July 24, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AZ

Consumer Description

RECALL O1I011000 DEALER REPLACED ONLY THE RESISTOR IN APRIL. WHEN I QUESTIONED THEM ABOUT THIS REPLACING THE COOLING FAN I WAS TOLD "IF THE COOLING FAN WAS GOING TO FAIL, IT WOULD HAVE FAILED AT THAT TIME." ON 06/14/2002 THE ENGINE COLING FAN FAILED. I HAD THE CAR TOWED TO BERGE FORD IN MESA, AZ. 480-497-7600. THE DEALER INSPECTED THE VEHICLE. THE RADIATOR EXPLODED FROM THE HEAT. SERGIO TOLD ME THAT THE ENGINE COOLING FAN FAILURE IS WAS THE ROOT OF ALL THE DAMAGE. THE DEALER REFUSED TO COVER THE COST OF THE REPAIRS. THEY DID COVER THE COST OF THE ENGINE COOLING FAN. THEY ALSO REFUSED TO PROVIDE A RENTAL CAR PER DIRECTION OF THE RECALL LETTER. THAT WAS AN ADDITIONAL $157.15 COST TO ME. I WOULD LIKE TO KNOW WHAT ACTION I CAN TAKE TO RECOVER MY COSTS? ONE LAST THING, AS I WAS FILLING OUT THIS FORM I NOTICED BERGE FORD HAD RECORDED THE VEHICLE MILEAGE INCORRECTLY FOR MY VEHICLE. JOHN REDIKEN IS MY NORMAL SERVICE CONSULTANT.*AK

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