NHTSA Complaint #764404 — 1998 SUZUKI INTRUDER

THE REAR BRAKES NEED TO BE REPLACED EVERY 4000. THE FIRST TIME IT RUINED THE ROTOR , NO WARNING , SOUND OR OTHERWISE REAR WHEEL LOCKED UP. AFTER SEVERAL LONG DISTANCE CALLS TO AMERICAN SUZUKI, MY EXTENDED WARRANTY OFFICE AND DEALER THEY WERE REPAIRED AT NO CHARGE TO ME. BUT I STILL NEED TO REPLACE THE EVERY 4000 MILES OR RISK LOCKING UP THE REAR WHEEL AGAIN. THEY WEAR OUT EVEN THOUGHT I GENERALLY USE THE FRONT BRAKE FOR PRIMARY STOPPING. THE CLUTCH WAS SLIPPING REAL BADLY AT 9000 MILE, SO I HAD DEALER REPLACE , AT MY EXPENSE , SINCE I WAS TOLD NOT COVERED UNDER WARRANTY.THE NEW CLUTCH STARTED SLIPPING AGAIN AT 13000 MILES. VERY SCARY SITUATION WHEN TRYING TO PULL OUT IN TRAFFIC. CONTACTED MY DEALER AS WELL AS AMERICAN SUZUKI. AMERICAN SUZUKIS RESPONCE TO MY DEALER WAS SOUNDS LIKE YOUR CUSTOMER WANTS SOMETHING FRO NOTHING. NOT TRUE , BUT I HAVE PURCHASE A 10,000 DOLLAR BIKE THEY SHOULD STAND BEHIND THEIR PRODUCT PARTICULALY WHEN IT IS A SAFETY ISSUE ,IT APPEARS THEY ARE WAITING TILL SOMEONE DOES GET KILLED BY THIS MACHINE. WILL SEND A COPY OF THE LETTER I AM SENDING TO AMERICAN SUZUKI .*AK