NHTSA Complaint #764362 — 2000 GEO PRIZM

WE HAVE TAKEN THE CAR TO THE DEALERSHIP SEVERAL TIMES AFTER THE FIRST MONTH OF PURCHASE FOR NOISES,AC NOT WORKING PROPERLY. THIS HAD GONE ON WITH NO PAPERWORK DRAWN UP TO SHOW THE NUMBER OF TIMES WE BROUGHT IT IN UNTIL 3-16-02 WHEN THEY FINALLY AGREED TO PRINT UP A FORM BUT DID NOT HEAR OR FIND THE PROBLEMS.JUNE 3,2002 WE HAD THE CAR BACK TO BILL HEARD AND ARGUED WITH THEM THAT THERE IS A PROBLEM OR SEVERAL PROBLEMS WITH THE VEHICLE. THEY FINALLY HEARD ONE OF THE NOISES AND REPLACED THE AC COMPRESSOR. THEN WE WERE TOLD THE SERPENTINE BELT WAS BAD AND WE NEEDED TO PAY AND HAVE IT REPLACED. WHEN WE ASKED THEM WHY IT WENT BAD THEY HAD NO ANSWER. WE THEN LEFT TO GO ON VACATION IN NEW YORK. WE MADE IT NEW YORK AND DURING OUR VACATION THE NOISES GOT WORSE. WE TOOK THE CAR TO FOX AUTO GROUP , INC. IN PAINTED POST,NY. 14870 AND THEY HAD FOUND THE EXHAUST PIPE SHIELD BAD, SERPENTINE BELT (THE 2ND ONE) BAD AGAIN, THE BELT TENSIONER HAD GONE BAD. THEY SAID THEY DONT SEE HOW WE MADE IT TO NEW YORK FROM FLORIDA WITH THESE PROBLEMS. WE COULD HAVE GOTTEN INTO A BAD ACCIDENT OR EVEN KILLED AS A RESULT OF THESE PROBLEMS. WE ARE VERY UNHAPPY WITH THE SITUATION , FOR NO ONE BELIEVING US EXCEPT FOR FOX AUTO WHO DID A WONDERFUL JOB. HOW CAN DEALERSHIPS, CAR MAKERS TAKE LIFE SO LIGHTLY WHEN IT COMES TO PEOPLES LIVES?? WE EVEN HAD TO HAVE MY FATHER IN LAW DRIVE 101 MILES TO GET THE TENSIONER SO WE COULD LEAVE TO HEAD HOME. OUR VACATION WAS RUINED AS A RESULT OF OUR CAR BEING IN THE SHOP FOR A WEEK. NO WONDER BILL HEARD CHEVROLET IS ALWAYS ON THE NEWS FOR RIPPING PEOPLE OFF. THERE ARE A FEW OTHER MATTERS THAT MY HUSBAND WOULD LIKE TO DEAL WITH IF SOMEONE CAN CONTACT HIM AT 407-880-2271 .*AK