NHTSA Complaint #764193 — 1994 CHRYSLER CONCORDE

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	764193
Vehicle	1994 CHRYSLER CONCORDE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 6, 2002
Date Filed	July 17, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

THE TRANSMISSION IN MY CAR FAILED ON 5/6/02. THE FAILURE CONSISTED OF TWO TYPES. IN ONE TYPE OF FAILURE, THE TRANSMISSION WOULD ACT LIKE IT WAS IN NEUTRAL WHEN IT WAS ACTUALLY IN DRIVE, WHILE TRAVELING AT HIGHWAY SPEEDS OF 60 MPH. IN THE SECOND TYPE OF FAILURE, THE CAR WOULD NOT SHIFT ABOVE SECOND GEAR. I CALLED MY LOCAL CHRYSLER DEALER TO ASK IF THE TRANSMISSION WOULD BE REPAIRED FOR FREE, AND WAS TOLD NO. SUBSEQUENTLY, I HAD A CHRYSLER REBUILT TRANSMISSION INSTALLED BY AN INDEPENDENT GARAGE AT A COST OF ALMOST $2500.00. THIS REBUILT TRANSMISSION CAME WITH A 3 YEAR/36,000 MILE CHRYSLER WARRANTY. IN LESS THAN TWO MONTHS (AND 1600 MILES) THIS TRANSMISSION FAILED IN THE EXACT SAME WAY. THE INDEPENDENT GARAGE INSTALLED A NEW CHRYSLER REBUILT TRANSMISSION AT NO CGARGE TO ME. I FEEL THERE IS AMPLE EVIDENCE THAT THE TRANSMISSION IN THIS VEHICLE IS OF INFERIOR DESIGN AND/OR WORKMANSHIP. IF YOU HAVE EVER HAD YOUR TRANSMISSION FAIL IN THIS MANNER WHILE TRAVELING AT HIGHWAY SPEEDS YOU KNOW IT IS DEFINITELY A SAFETY HAZARD. I FEEL THAT CHRYSLER SHOULD REIMBURSE ME FOR SOME IF NOT ALL OF THE $2500.00 THAT I PAID TO FIX THIS PRODUCT.*AK

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