NHTSA Complaint #764039 — 2000 FORD WINDSTAR STRUCTURE:BODY:BUMPERS

Complaint Details

ODI Number	764039
Vehicle	2000 FORD WINDSTAR
Component	STRUCTURE:BODY:BUMPERS
Date of Incident	May 1, 2002
Date Filed	July 17, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

BUMPER WAS LOOSE. FORD STATES THIS IS COMMON IN THESE CARS AND A RESULT OF NORMAL USE, BUT CHARGED TO FIX IT. IF WE HADN'T DETECTED THIS PROBLEM IT COULD HAVE CAUSED A MAJOR INJURY ACCIDENT IF THE BUMPER CAME OFF DURING OPERATION OF THE CAR. HOW CAN A LOOSE BUMPER BE CONSIDERED NORMAL? FORD DOESN'T THINK THIS IS ODD AT ALL, BUT HAS NO INFORMATION FOR OWNERS TO REFER TO IN TERMS OF MAINTENANCE AND REPAIR OF THIS "NORMAL" PROBLEM. IT SHOULD AT LEAST BE LISTED IN THE OWNERS MANUAL IF IT'S "NORMAL"*AK

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