NHTSA Complaint #764019 — 1997 TOYOTA CAMRY ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	764019
Vehicle	1997 TOYOTA CAMRY
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	June 22, 2002
Date Filed	July 17, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

VEHICLE WAS IN PARKED POSITION AT DEPARTMENT STORE, SMOKE COMING FROM ENGINE COMPARTMENT UNDER HOOD, #4 CRANKSHAFT ROD BROKE AND PENETRATED CAST IRON BLOCK, SPRAYING SHRAPNEL & HOT OIL THROUGH THE AREA, PENETRATING RADIATOR CORE. VEHICLE WAS TOWED TO LOCAL TOYOTA DEALERSHIP (CROWN TOYOTA, ONTARIO) FOR DIAGNOSIS OF PROBLEM AND ESTIMATE FOR SUBSEQUENT REPAIRS. TOYOTA SERVICE MANAGER CONTACTED TWO DAYS LATER AND ADVISED IT WASN'T DUE TO DEFECTIVE TOYOTA PART(S). SERVICE MANAGER STATES HE CONTACTED DISTRICT MANAGER FOR TOYOTA'S WESTERN REGION, STATES THE VEHICLE WAS OUT OF WARRANTY, IT'S YOUR PROBLEM. WEEK PREVIOUSLY, OWNER RECEIVES LETTER FROM TOYOTA EXPLAINING "OIL GEL PROBLEM" ADVISED SERVICE MANAGER OF THIS ISSUE, STATES I NEED TO VERIFY OIL & MAINTENANCE RECORDS FOR THIS VEHICLE. SAME ARE PRODUCED FOR INSPECTION & "FORWARDED" TO DISTRICT MANAGER. TOYOTA'S POSITION IS TOO BAD IT'S OUT OF WARRANTY! VEHICLE IS TOWED TO PERSONAL MECHANIC, WHOM CHANGES ENGINE COMPONENTS & RADIATOR, STATES PROBLEM WAS DEFECTIVE OIL PUMP BALANCER.*AK

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