NHTSA Complaint #763932 — 1995 FORD WINDSTAR

THREE OF THE FIVE LUG STUDS IN ONE FRONT WHEEL BROKE SIMULTANEOUSLY, CAUSING SEVERE VIBRATIONS OF THE WHOLE CAR. WE WERE ABLE TO MAINTAIN CONTROL AND SLOW DOWN TO A SAFE STOP AT THE SIDE OF THE FREEWAY. WE WERE TOWED 150 MILES FROM AKRON TO COLUMBUS. WE HAVE FOLLOWED THE MANUFACTURER HAD HAD AN ALIGNMENT AND WHEEL ROTATION AT GERMAIN FORD IN COLUMBUS IN MARCH 2002. THREE POSSIBLE CAUSES: METAL FAILURE OF THE STUDS, TORQUING THE LUGS TOO TIGHT WHEN THE TIRES WERE ROTATED, OR LUGS COMING LOOSE. THE SERVICE PEOPLE AT GERMAIN FORD HAVE RULED OUT LOOSE LUGS DUE TO THE FINDING THAT NONE OF THE LUG HOLES WERE OUT OF ROUND. IF ALL FIVE LUG STUDS HAD FAILED AT ONCE, WE PROBABLY WOULD HAVE HAD A FATAL ACCIDENT. WE HAD DRIVEN ABOUT 10 HOURS FROM MANCHESTER, CT AND BROKE DOWN JUST EAST OF AKRON, OH. SPEED WAS GENERALLY BETWEEN 65 & 75 MPH. WE WERE TOWED HOME TO COLUMBUS. GERMAIN FORD DID A TORQUE TEST ON THE OTHER STUDS IN ALL WHEELS TODAY, AND NONE OF THEM FAILED. HOWEVER, WE CHOSE TO REPLACE ALL STUDS IN ALL WHEELS.