NHTSA Complaint #763647 — 1997 FORD F-150

THERE WAS NO ACCIDENT. WE TURNED THE KEY ON TO START THE ENGINE AND THE ROD WENT THROUGH THE ENGINE AND OIL PAN. THERE WERE NO LIGHTS INDICATING ANY PROBLEMS. THE VEH DID NOT USE ANY OIL. IT RECIEVED ITS OIL CHANGES REGULARLY. IT HAD BEEN RUNNING JUST FINE. THEY PUT A NEW ENGINE IN IT AND NOW IT VIBRATES MAKES A POPPING NOISE AND RUNS LOUD. THEY TOLD US THIS IS ALL WITHIN FORD SPECS. THIS SHOULD NOT HAVE HAPPENED. WE PAID OVER $13000 FOR A VEH THAT TOOK A DUMP AFTER 10 MONTHS. WE COULD NOT EVEN GET THIS DEALERS SALE MANAGER TO RETURN A CALL. EVERYONE ELSE AT THE DEALER SAID WELL IT WORKED GOOD FOR 10000 MILES. I CALLED FORD AND THEY GAVE ME A CASE NUMBER AND THAT IS IT. THEY ALSO DID NOTHING FOR US. I AM GETTING NO WHERE WITH ANYONE. I FINALLY WENT OVER THERE AND CORNERED THE MANAGER AND HE SAYS HE DOESN'T REMEMBER AND I SHOULD CALL HIM ON MONDAY. WHICH I WILL. ALSO THEY TRIED TO STICK US WITH AN EXTRA $1100 BILL FOR SOMETHING THAT WAS NOT THE PROBLEM WITH THE SHIFTING GEAR. WE ENDED UP PUTTING A NEW CLUTCH IN ALSO AT THIS TIME. WE HAD THIS PROBLEM WHEN WE BOUGHT IT AND THEY TOLD US THAT THERE WAS NOTHING WRONG THAT IT GROUND GOING INTO 2ND GEAR BECASUE WE WERE GOING TO FAST. ACTUALLY THE CLUTCH CLEARED THAT PROBLEM. THEY TRYED TO SAY IT WAS THE SYNCRONATION GEARS AND THEY NEEDED TO BE REPALCED. WHICH WAS NOT TRUE. THE CLUTCH FIXED THIS PROBLEM. THEY ALSO AT THIS TIME ARE NOT PAYING FOR THIS EVEN THOUGH WE BOUGHT IT THAT WAY AND I BROUGHT THAT UP AT THE TIME WE TEST DROVE IT. I FEEL THEY NEED TO BE CHECKED OUT AND ALSO I AM WONDERING IF THIS FALLS UNDER THE LEMON LAW. WE WOULD BE WILLING TO GIVE THE VEHICLE BACK IF THEY ARE NOT WILLING TO STAND BEHIND THERE DEFECTIVE ENGINE. I WAS UNSURE OF WHAT YOU WERE TALKING ABOUT WITH THE 2 PT BELT , 3 POINT BELT OR MANUFACTURE BELT SO I DID NOT CHECK ANYTHING. THANK YOU CHRIS PAULEY. *AK