NHTSA Complaint #763253 — 2000 VOLKSWAGEN JETTA

BOTH FRONT WINDOWS ON MY JETTA FELL DOWN INTO THE DOOR WHILE DRIVING DOWN THE ROAD. THE WINDOW WAS UP AND WITHOUT ME TOUCHING ANY CONTROLS IT JUST FELL INTO THE DOOR. BOTH FRONT DOORS FELL WITHIN 1 WEEK OF EACH OTHER. I AM CONCERNED ABOUT THIS HAPPENING WHEN A FAMILY MEMBER IS TRAVELING THE ROADS OF THIS RURAL COMMUNITY. WE GET SNOW IN OCTOBER THAT LASTS THROUGH MAY. IF WE GET CAUGHT OUT IN A SNOW STORM AND THE WINDOWS FALL DOWN INSIDE THE DOORS WE ARE IN TROUBLE. I HAVE CHECKED THE WEB AND FOUND TH IS TO BE A NORMAL PROBLEM NOW BEING EXPERIENCED IN THE 2000 VW JETTA. I CALLED VW REPRESENTATIVE AARON GEISTER, (800)822-8987 WHO TOLD ME THAT I WAS OUT OF WARRANTY SO I WAS OUT OF LUCK. I AM UNDER TWO YEARS BUT MY 75000 MILES PUT ME OUT OF LUCK. I ARGUED THAT THIS WAS NOT NORMAL WEAR AND TEAR ON A VEHICLE. WINDOWS SHOULD NOT UNEXPECTANTLY FALL OUT OF ANY VEHICLE WITHOUT WARNING. I CALLED THE LITHIA DEALER TO GET MY CAR FIXED AND WAS TOLD IT WILL BE AWHILE AS THE REGULATOR PART IS ON BACK ORDER. HE TOLD ME THAT TJHERE WAS A BUNCH OF 2000 JETTA OWNERS WAITING FOR THE EXACT SAME SERVCIE. THIS POOR DESIGN IS GOING TO GET SOMEBODY KILLED. VW NEEDS TO DO A RECALL AND FIX THE REGULATOR NOT WITH ANOTHER REGULATOR JUST LIKE THE ONE THAT FAILS AFTER TWO YEARS BUT A NEW SET UP THAT PREVENTS THE WINDOW FROM SPORADICALLY FALLING INTO THE DOOR.*AK