NHTSA Complaint #762530 — 2002 LEXUS ES300

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	762530
Vehicle	2002 LEXUS ES300
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	January 1, 2002
Date Filed	June 3, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

WE HAVE AN ESCALATING SHUDDER WHEN DOWN SHIFTING THE TRANSMISSION. THE DEALER ACKNOWLEDGED THAT THEY HAVE A PROBLEM WITH SOFTWARE BETWEEN THE ENGINE AND THE POWERTRAIN/TRANSMISSION. THEY DO NOT HAVE A FIX AND ARE ASKING CUSTOMERS TO DRIVE THE VEHICLE FOR ANOTHER POSSIBLE 45 TO 60 DAYS UNTIL THE FIX IS ISSUED. WE HAVE REQUESTED ANOTHER CAR SINCE THIS IS OUR 4TH ES400 IN THE PAST TEN YEARS AND THE 97 LEXUS WE TRADED WAS IN PERFECT CONDITION. WE ARE NOT WILLING TO WAIT FOR A REPAIR AND HAVE NOTIFIED THE COMPANY THAT THEY NEED TO RESOLVE OUR PROBLEM CAUSED BY THEIR DEFECTIVE PRODUCT WITH A NEW VEHICLE.*AK

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