NHTSA Complaint #761318 — 1999 DODGE INTREPID

I PURCHASED A NEW 99 DODGE INTREPID IN JUNE 1999. WITHIN 2 WEEKS OF THE PURCHASE, THE FRONT PASSENGER WINDOW MOTOR BURNED OUT AND IT WAS REPLACED BY THE DEALER. WHEN I TOOK THE CAR HOME, I DISCOVERED THE FRONT PASSENGER DOOR WOULD NOT OPEN FROM THE INSIDE. I WENT BACK TO THE DEALER, WHO SAID A ROD WAS NOT REATTACHED TO THE DOOR WHEN THE WINDOW MOTOR WAS REPLACED. THEY FIXED IT AND THE DOOR WORKED FINE. IN APRIL OF 2000, THE LEFT REAR WINDOW MOTOR BURNED OUT AND I WENT BACK TO THE DEALER TO HAVE IT REPLACED. IN FEBRUARY OF 2001, I WENT BACK TO THE DEALER BECAUSE THE TRANSMISSION WOULD NOT SHIFT INTO 2ND GEAR. I WAS TOLD THE SOLENOID PACK BURNED OUT AND NEEDED TO BE REPLACED. HERB GORDON WAS NOT VERY HELPFUL, SO I CALLED CHRYSLER IN MICHIGAN AND TOLD THEM THE PROBLEM. THE SAID TO PAY FOR THE WORK AND SEND THEM THE ORIGINAL RECEIPT AND THEY WOULD REIMBURSE ME FOR MOST OF THE WORK. I HAD THE WORK DONE AND SENT THE RECEIPT. IN JULY OF 2001, THE TRANSMISSION HAD THE SAME PROBLEM. HERB GORDON SAID IT WAS THE SPEED SENSOR AND SINCE THEY WOULD NOT DO THE WORK NOR DID THEY OFFER TO COVER ANY PART OF THE WORK, I CALLED CHRYSLER AGAIN. THEY SAID TO HAVE THE WORK DONE AND SEND THE RECEIPT FOR REIMBURSEMENT. I DID HAVE THE WORK DONE. APPROXIMATELY DECEMBER 2001, THE RIGHT REAR WINDOW STOPPED WORKING AND IN JANUARY OF 2002 THE DRIVER'S WINDOW STARTED TO WORK INTERMITTANTLY. HERB GORDON SAID THE REAR MOTOR BURNED OUT AND THE DRIVER'S MOTOR WAS GOING TO BURN OUT, SO I CALLED CHRYSLER AGAIN. THEY AGAIN SAID SINCE I WAS PAST THE ORIGINAL WARRANTY, THEY WOULD NOT COVER THE WORK. AFTER TALKING WITH THEM, THEY SAID THEY WOULD COVER ALL BUT $100, BUT NOT A RENTAL CAR EVEN THOUGH THE WORK WOULD TAKE A FEW HOURS. I LEARNED LATER THE DRIVER'S DOOR LATCH SUBASSEMBLY WAS GOING TO BURN OUT AND I WOULD NOT BE ABLE TO USE THE REMOTE TO OPEN THE DOOR, ONLY THE KEY. I WILL NOT BUY ANOTHER CHRYSLER PRODUCT BECAUSE OF THE PROBLEMS I HAVE HAD WITH THE CAR, DEALER AND CHRYSLER.*AK