NHTSA Complaint #761186 — 1999 VOLVO S80 STRUCTURE:FRAME AND MEMBERS

Complaint Details

ODI Number	761186
Vehicle	1999 VOLVO S80
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	January 18, 2002
Date Filed	April 29, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

I HAVE HAD SEVERAL PROBLEMS WITH THIS CAR. FRAME, ENGINE, TRANSMISSION AND DRIVE SHAFT, STEERING, AND POWER LOCKS. I HAVE HAD THE TRANSMISSION REPLACED TWICE. I TOOK IT IN FOR SERVICE 6 TIMES BEFORE THEY REPAIRED THE PROBLEM. I HAVE TAKEN THE CAR IN WITH 8 BULB POSITION LIGHT COMPLAINTS, 3 STEERING COMPLAINTS, 4 COMPLAINTS REGARDING THE CHECK ENGINE LIGHT COMING ON, AND THE MOST RECENT PROBLEM, THE ENGINE JUST QUITS WHILE DRIVING. I HAVE BEEN WITHOUT THIS CAR FOR OVER 7 WEEKS THIS YEAR ALONE. I AM STUCK BETWEEN THE DEALER AND THE MANUFACTURER. VOLVO HAS RESPONDED TO MY COMPLAINT THAT I FILED WITH THE NEW MOTOR VEHICLE BOARD BY SAY, "A VOLVO TECHNICAL SPECIALIST AND LAWRENCE VOLVO'S SERVICE TECH HAVE DRIVEN THE ESTES' 1999 VOLVO S80 IN EXCESS OF 500 MILES AND DETERMINED THAT NO NON-CONFORMITIES EXIST. IN AN EFFORT TO DEMONSTRATE THAT WE VALUE THE ESTES' AS OUR CUSTOMERS, LAWRENCE VOLVO WILL CONTACT THEM TO MAKE A VERY FAIR OFFER TO TRADE THEM INTO A NEW VEHICLE." I DON'T WANT ANOTHER VOLVO. I WANT MINE FIXED OR VOLVO CAN ADJUST THE PURCHASE PRICE OR BUY IT BACK. I RECENTLY RECEIVED A RECALL NOTICE ON THE CAR AND NOW FEAR EVEN MORE PROBLEMS.*AK

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