NHTSA Complaint #761169 — 2001 VOLKSWAGEN JETTA

I HAVE FILED COMPLAINTS REPEATEDLY WITH VW CUSTOMER CARE CONCERNING THE INFERIOR MATERIAL USED TO UPHOLSTER THE JETTA TDI (GLS). I STATED TO THEM THAT IT WAS LIKE DRIVING A GIANT LINT BRUSH! ANY CLOTHING YOU WEAR STICKS TO THE SEATS AND DOORSAND ON A GOOD DAY, EVEN THE CEILING! THE OPERATOR I SPOKE WITH WAS VERY POLITE WHEN HE ASKED ME WHAT I THOUGHT THE RESOLUTION SHOULD BE TO RESOLVE THE PROBLEM? I STATED TO HIM THAT THE CAR SHOULD BE COMPLETELY REUPHOLSTERED AT VW'S EXPENSE!AT WHICH POINT, HE OFFERED TO SEND ME A KIT TO HELP DEAL WITH THE LINT PROBLEM. I ASKED IF THEY HAD RECEIVED A VOLUME OF COMPLAINTS ABOUT THIS ISSUE, AND THE OPERATOR STATED, NO. I ASKED HIM, WHY DO YOU CONVENIENTLY HAVE A KIT AVAILABLE FOR A PROBLEM YOU SAY DOES NOT EXIST? WELL NEEDLESS TO SAY, THE CALL WAS VERY SILENT FOR A MINUTE OR TWO. THE KIT CONSISTED OF (1) LINT BRUSH, (EXACTLY LIKE THE ONE I PURCHASED PREVIOUSLY), AND (1) 3M CLOTH. IT IS TRULY A MYSTERY WHAT VW EXPECTS ME TO DO WITH THE 3M CLOTH...I SUPPOSE I COULD USE IT TO MUFFLE MY SCREAMS OF FRUSTRATION!*AK