NHTSA Complaint #761001 — 2001 FORD EXPLORER

ANYTIME YOU ARE STOPPED, (IN DRIVE, NEUTRAL OR REVERSE), OR STOPPED AT A LIGHT, THE ENGINE SKIPS. THEY CALL IT A LEAN IDOL MISS. A MISS IN ANY MOTOR WILL EVENTUALLY BURN UP THE VALVES. IT IS NOT FIXABLE. THEY WILL NOT EVEN ATTEMPT TO FIX THE PROBLEM. I HAVE NOW TAKEN THE TAGS OFF AND IT SETS IN MY DRIVEWAY. I WILL NOT CAUSE ANY FURTHER DAMAGE TO THIS TRUCK. I HAVE TALKED WITH EVERYONE, INCLUDING THE DEALERSHIP, THE FORD FEILD SERVICE PERSON, CONSUMER AFFAIRS, FORD CUSTOMER SERVICE AND ALSO AN EXECUTIVE FROM FORD IN MICHIGAN NAMED MR. DUNCAN. NO ONE WILL BUDGE. NO ONE WILL HELP ME AND I DON'T HAVE THE MONEY FOR AN ATTORNEY. FORD KNOWS THEY HAVE A FLAW IN THE MOTOR, BUT THEY EXCUSE IT BY SAYING IT DOESN'T HURT THE MOTOR. YES IT DOES. MINE IS ALREADY BLOWING SMOKE. CAN SOMEONE PLEASE HELP US. THE ONLY OTHER CHOICE I HAVE IS TO LET THE TRUCK GO BACK TO THE FINANCE COMPANY. PLEASE HELP. THIS WAS MY FIRST BRAND NEW VEHICLE WE PAID 25,000.00 DOLLARS FOR NOW IT HAS TURNED INTO A NIGHTMARE.*AK