NHTSA Complaint #760444 — 1999 MERCURY COUGAR

PURCHASED NEW TIRE FROM DEALERSHIP - TIRE HAD SEAM-LIKE CUT ON OUTSIDE WALL - TIRE LOST ABOUT 2 TO 10 LBS OF PRESSURE PER DAY - TOOK CAR IN TO DEALERSHIP SEVERAL TIMES OVER THIS MATTER - WAS TOLD BY DEALERSHIP THAT THERE WAS NOTHING WRONG WITH THE TIRE - TIRE WAS FINALLY REPLACED BY DEALER AFTER CONSUMER COMPLAINED MULTIPLE TIMES. TOOK VEHICLE IN TO HAVE CHECKED OUT AFTER HIT BY UNLICENSED/UNINSURED MOTORIST IN THE SIDE - WAS TOLD BY DEALERSHIP (ETTERS FORD IN CRAWFORDSVILLE, IN) THAT TRANSMISSION DESPERATELY NEEDED SERVICED - WAS TOLD THAT IT HAD A KNOCK AND WOULD CAUSE MAJOR PROBLEMS IF NOT DEALT WITH - CUSTOMER BROUGHT UP THAT VEHICLE WAS NOT OVERDUE OR EVEN DUE FOR A TRANSMISSION SERVICE FOR QUITE A WHILE AND POINTED TO OWNER'S MANUAL SPECIFICATIONS - WAS TOLD, AFTER CAR RELOOKED AT, THAT IT WAS A MISTAKE AND THAT TRANSMISSION WAS FINE - HAVE HAD A KNOCK AND SLIPPING OF TRANSMISSION SINCE.*AK