NHTSA Complaint #760081 — 1996 MERCURY MYSTIQUE

2ND VIN#: [XXX] MERCURY MYSTIQUE #2, 1996. PURCHASED 6/97...BOTH MYSTIQUES' FRONT DRIVER'S & FRONT PASS WINDOWS FAILED DUE TO FAULTY REGULATORS & MOTORS. REAR WINDOWS ROLL DOWN ONLY 1/2 WAY, AND NOT WIDE ENOUGH FOR ESCAPE. RANDY KING, SERVICE MANAGER FOR CRAWFORD COUNTY FORD, STATED THAT THEY HAD MULTIPLE MYSTIQUES, SAME PROB. THEY DISCOUNTED ONLY 1/2 THE COST TO US. TOTAL SPENT TO DATE ON ALL 4 WINDOWS/2 CARS $800. PROBLEM INDICATED BY RANDY KING WAS POSSIBLE DANGER OF NOT BEING ABLE TO ESCAPE CAR IN EVENT OF EMERGENCY. OUR CONCERN IS IF DOORS ARE INOPERABLE DURING A CRASH OR WATER OR WHATEVER, PASSENGERS WILL NOT BE ABLE TO EXIT THE CAR IF THE REGULATORS/MOTORS FAIL. THEY FAIL IMMEDIATELY, SUDDENLY & WITH ABSOLUTELY NO WARNING. THERE IS NO INDICATION BEFORE FAILURE THAT THERE IS A PROBLEM. ONCE FAILED, CANNOT GET WINDOW UP OR DOWN. IF NEED TO CONTACT US, PLEASE USE 479 AREA CODE. THANK YOU.OR . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR