NHTSA Complaint #760015 — 1990 FORD AEROSTAR

I PURCHASED MY VAN FROM MONARCH FORD IN EXETER MARCH OF 1996, BEFORE BUYING THE VAN I ASKED THEM TO PLEASE GIVE ME THE FORMER OWNERS PHONE NUMBER SO THAT I COULD CONTACT THEM INREGARDS TO ANY MAJOR PROBLEMS THEY HAD BEFORE SELLING IT BACK TO FORD. MONARCH FORD REFUSED AND I GUESS THAT SHOULD HAVE BEEN A WARNING TO ME, I ALSO ASKED IF THEY HAD REPAINTED THE VAN BECAUSE THE FORD AND AEROSTAR EMBLEMS WERE NOT ON THE BACK OF THE VAN. THEY SAID ABSOTULY NOT THAT IT WAS EVERYTHING THE SAME. IT WAS ONLY 10 MONTHS AFTER I PURCHASED MY VAN THAT I NOTICED A GAS SMELL AND HAD IT CHECK WITH MONARCH IN EXETER. THEY ASSURED ME THEY COULD NOT FIND THE SOURCE OF THE LEAK BUT THAT THEY COULD SMELL THE GAS. I HAVE SINCE HAD IT TO MANY OTHER STATIONS TO HAVE IT CHECK AND I GET THEY SAME ANSWER. I HAVE DONE SOME INVESTIGATING MYSELF AND FOUND THAT FORD HAS A EXSISTING PROBLEM WITH THEIR FUEL TANKS AND LEAKS. I FEEL THIS IS WHAT HAS HAPPEN IN MY CASE. I FEEL I HAVE A LEAK IN MY GAS TANK AND THAT IT NEEDS TO BE REPLACED. I FEEL THIS IS THE MANUFACTORS REPONSEABLITY AND THAT IT WHY I AM ASKING FOR YOUR HELP. THE GAS LEAK IS GETTING WORSE AND THE SMELL IS REALLY BAD. I NEED THIS VAN FIXED IT IS A HAZARD TO DRIVE. EVERYWHERE I TAKE IT THEY TELL ME THEY CAN SMELL IT AND THAT I SHOULD NOT DRIVE IT BUT THAT THEY CAN NOT FIND THE PROBLEM AND HAVE ALSO BEEN TOLD IT IS A FACTORY PROBLEM? CAN YOU TELL ME WHAT TO DO AND HOW I CAN GET THIS RESOLVED AS SOON AS POSSIBLE. I KNOW FORD HAS THIS PROBLEM I JUST DO NOT KNOW HOW IS THE BEST WAY TO GET IT FIXED. I WOULD APPREICATE ANY HELP YOU CAN GIVE ME SO THAT I CAN GET MY VAN SAFE FOR DRIVING AGAIN. PLEASE CAN YOU HELP ME. SINCERELY [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).