NHTSA Complaint #759899 — 2000 FORD FOCUS

THE DEALER TOLD ME THAT MY RIGHT REAR WHEEL ASSEMBLY WAS COMPLETELY SHOT EVEN THOUGH THE CAR ONLY HAS 46000 MILES WAS TOLD BY MECHANIC THAT THERE WAS NO WAY THAT A CAR WITH THAT FEW MILES COULD HAVE HAD THIS PROBLEM WITHOUT IT BEING A DEFECT. I WAS TOLD BY THE DEALER THAT BECAUSE I DIDN'T HAVE EXTENDED WARRANTY IT WOULD COST ME $780 TO REPAIR. I CALLED THE FORD CUSTOMER CARE DEPT. AND THEY TOLD ME THAT BECAUSE I HAD NOT HAD MY OIL CHANGES DONE AT THE DEALERSHIP I HAD NO LOYALTY TO THE DEALERSHIP SO THEY WOULD NOT HELP ME OUT. NLM