NHTSA Complaint #759743 — 1995 MERCURY SABLE

OUR 1995 MERCURY SABLE HAD 54,500 MILES ON IT AND THE HEAD GASKETS FAILED. HAD VEHICLE TOWED TO DEALER AND THEY EXPLAINED THAT THE HEAD GASKETS FAILED AND THAT WE MAY POSSIBLY NEED A NEW ENGINE. WE HAD PREVIOUSLY REC'D SEVERAL RECALL NOTICES FROM MERCURY REGARDING 1994 AND 1995 SABLE AND DEFECTIVE HEAD GASKETS. WHEN WE REC'D NOTICES WE TOOK VEHICLE TO DEALER AND THEY EXPLAINED THAT THEY COULD NOT REPLACE THE HEAD GASKET UNLESS IT WAS DEFECTIVE AT THE PRESENT TIME. WELL, NEEDLESS TO SAY IT WAS THREE MONTHS OVER THE SEVEN YEAR OR 100,000 WARRANTY FOR THE DEFECTIVE HEAD GASKETS AND OURS FAILED. I QUESTION WHY MERCURY DID NOT REPLACE ALL HEAD GASKETS IF THEY WERE AWARE THAT THEY WERE DEFECTIVE. SPOKE WITH OUR MERCURY DEALER AND HE SAID THAT THERE IS NOTHING HE CAN DO. I'VE BEEN DOING SOME RESEARCH ON THE PROBLEM AND I NOTICED THAT THERE ARE A LOT MORE COMPLAINTS ABOUT THIS ISSUE. WHAT CAN WE AS CONSUMERS DO TO HAVE MERCURY REPLACE ALL DEFECTIVE EQUIPMENT? WE ARE NOW OUT $1200.00 BECAUSE OF A KNOW DEFECTIVE PIECE OF EUQIPMENT.*AK