NHTSA Complaint #759409 — 1997 PONTIAC TRANS SPORT

I HAD NO PROBLEM WITH POWER SLIDING DOOR, UNTIL RECALL CAMPAIGN # 01V067000.. REPOTED PROBLEM TO NHTSA AND ALSO PONTIAC CUSTOMER RELATIONS. WAS INSTRUCTED TO TAKE VAN TO DEALER AND DID SO MANY TIMES FOR REPLACEMENT OF PARTS IN THE DOOR. FINALLY WAS INFORMED OF A RECALL ON THE RECALL.. CAMPAIGN # 01V264000... DATED IN OCTOBER 2001... LOCAL DEALER COULD NOT GET PARTS, SINCE I LIVE IN FLORIDA FOR WINTER MONTHS WAS TOLD BY PONTIAC CUSTOMER RELATIONS TO TAKE THE VAN TO CARL'S PONTIAC, STUART, FL. DID SO AND THEY PERFORMED THE CAMPAIGN. DOOR STILL FAILS TO WORK PROPERLY, WILL NOT ALWAYS LATCH, AND WILL OPEN WHEN VAN IN MOTION. HAVE BEEN TOLD BY PONTIAC CUSTOMER RELATIONS TO RETURN CAR TO DEALER. BUT EACH TIME I DO THEY CLAIM TO FIND SOMETHING WRONG TO CHARGE ME FOR. AFTER FIRST RECALL, AND FAILURE, IT TOOK PONTIAC CUSTOMER RELATIONS 10 MONTHS TO REIMBURSE ME FOR CHARGES. HAVE NO CONFIDENCE IN PONTIAC TRAINED MECHANICS, SINCE THE VAN HAS BEEN TO 3 DEALERS, AT LEAST 15 TIMES FOR THE SAME PROBLEM, THAT WAS CAUSED BY FIRST RECALL.*AK