NHTSA Complaint #759042 — 2002 GMC ENVOY

THE MEMORY MIRROR FEATURE ON THE VEHICLE WORKED FOR A WHILE, THEN FAILED. EVERY TIME I GET IN THE CAR THE MIRRORS WOULD SET THEMSELVES INCORRECTLY AT ANGLES THAT RENDER THEM USELESS. I HAVE BEEN TO THE DEALERSHIP 3 TIMES, AND THEY HAVE BEEN GREAT TO WORK WITH. THEY HAVE TRIED EVERYTHING GM SUGGESTS BUT THE PROBLEM STILL KEEPS COMING BACK. WHILE THIS ISSUE MAY AT FIRST SEEM MINOR, IT REALLY IS A SERIOUS SAFETY ISSUE AS IT REQUIRES THE OUTSIDE MIRRIRS TO HAVE TO BE RESET BEFORE EVERY DRIVE. HAVING YOUR MIRRORS IN PROPER SETTING IS CRITICAL TO THE SAFE OPERATION OF A VEHICLE. GM DOES NOT SEEM TO TAKE THE PROBLEM SERIOUSLY ENOUGH TO FIND A PERMANENT FIX.*AK