NHTSA Complaint #758972 — 1997 FORD EXPLORER ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

Complaint Details

ODI Number	758972
Vehicle	1997 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	October 1, 2001
Date Filed	March 8, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MI

Consumer Description

I HA D A WARRANTY THROUGH FORD MOTOR CO. THEY WILL NOT HONOR IT NOR WILL THE DEALERSHIP I COMPLAINED ABOUT THIS LOUD METALLIC RATTLING NOISE THEY (THE DEALERSHIPS SERVICE WRITERS) SAID THAT THE PROBLEM WAS FIXED BACK IN OCTOBER IT WAS NOT NEARLY A HALF A YEAR LATER THERE WAS ENOUGH ENGINE DAMAGE THAT IT NEEDED TO BE REPLACED MY EXTENDED WARRANTY STATES "IF THE FRONT CAM CHAIN GUIDE IS NOT FUNCTIONING PROPERLY IT WILL BE REPLACED BY FORD FREE OF CHARGE ANY OTHER ENGINE DAMAGE CLEARLY RESULTING FROM A WORN OR BROKEN FRONT CAM CHAIN GUIDE IS ALSO COVERED BY THIS EXTENDED COVERAGE" AGAIN THIS EXTENDED COVERAGE IS NOT BEING HONORED BY FORD OR THE SERVICING DEALERSHIP. *AK

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