NHTSA Complaint #758880 — 1995 FORD WINDSTAR

I ALSO WOULD LIKE TO FILE ACOMPLAINT ON SMART CHOICE MY EXTENDED SERVICE AGREEMENT CO.. IN MARCH OF LAST YEAR THEY PUT IN A ENGINE IN THIS VAN. AT THE TIME THEY GAVE ME A CHOICE IF FORD PUT THE ENGINE IN AND SUPPLIED THE ,SMART CHOICE WOULD ONLY PAY $2800 ON REPAIRS. IF I LET SMART CHOICE SUPPLY THE ENGINE THEY WOULD PAY FOR FORD PUTTING THE ENGINE IN ,AND THE A CAR RENTAL UNTIL IT WAS COMPLETED. SO MY OUESTION TO THEM WAS WOULD IT BE A WARRNITY ON THE ENGINE THEY SUPPLIED. THEY SAID YES 12MOS, OR 12,000 MILES. SO I SAID OK I WOULD GO WITH SMART CHOICE. 11MONTHS LATER THE ENGINE BLOWS I TAKE IT BACK TO FORD , THEY IN TURN TALKS TO MY INS. SMART CHOICE, FORD WAS INFORM I DID NOT HAVE A WARRNITY BECAUSE MY INS. HAD ENDED LASY JUNE. THAT'S 3 MONTHS AFTER THE ENGINE WAS PUT IN. I TALKED TO FORD ,AND ASK THEM SINCE THIS WAS A WHOLE DIFFERENT ENGINE ,AND SINCE IT WAS THE SAME PROBLEM THAT THEY HAD RECALLS ON COULD THEY FIX IT UNDER THE RECALL. THEY SAID NO BECAUSE THEY HAD DID A RECALL ON MY OLD ENGINE THAT THEY COULD NOT DO IT TO THIS ENGINE. SO I CALLED SMART CHOICE BACK AND RECEIVE THE VIN3 FROM THE THEY HAD FORD PUT IN IT CAME INVALID AND FORD SAID THAT WOULD BE AGAINST THE LAW ANYWAY. I BELIEVE SOMEONE IS RESPONSABLE FOR THESE REPAIRS I LEAN TO SMART CHOICE BECAUSE THEY TOLD ME THAT IT WOULD BE UNDER WARRINTY FOR 12MOS. OR 12,000MILES. *AK