NHTSA Complaint #758729 — 1994 FORD MUSTANG

AFTER I PAID OVER $1200 TO FIX A BLOWN ENGINE HEAD GASKET, I CALLED THE FORD COMPANY VIA 1-800-392-3673 TO INQUIRE IF THERE WAS EVER A RECALL FOR THAT PROBLEM. A REPRESENTATIVE SAID THIS TYPE RECALL HAD BEEN IN AFFECT OVER THE LAST FEW YEARS. SHHHHHH! I GAVE THE REP MY CAR'S VIN NUMBER AND WAS TOLD I HAD BEEN NOTIFIED THROUGH THE MAIL. THE ADDRESS THAT PERTAINED TO ME WAS DIFFERENT THEN MY OWN. HMMMMMMMM! HOW CAN THAT BE? I'VE BEEN LIVING AT MY ADDRESS FOR MORE THEN 18 YEARS. I BOUGHT MY MUSTANG IN 1994 VIA MY CURRENT ADDRESS. I HAVE ASKED OTHERS WHO OWN FORDS IF THEY HAD BEEN NOTIFIED AND THEY'VE ALL SAID NO. I RECEIVED A RECALL LETTER FOR SOME MINOR FIX'ES, BUT NOT FOR SOMETHING AS EXPENSIVE OR SERIOUS LIKE THE REPLACEMENT OF AND ENGINE HEAD GASKET. IF I RECEIVED A RECALL LETTER FOR THE MINOR STUFF, I SHOULD HAVE RECEIVED A RECALL LETTER FOR THE MAJOR ITEM AS WELL. THIS IS NOT FAIR NOR ETHICAL. I'VE BEEN METICULOUS IN CARING FOR MY CAR VIA MY INVESTMENT IN IT OVER THE YEARS. I'M CONCERNED NOW THAT THERE IS SOMETHING ELSE THAT IS GOING TO UNFOLD. *AK