NHTSA Complaint #758303 — 1997 FORD FORD

I AM GETTING IN TOUCH WITH YOU TO LET YOU KNOW ABOUT A VERY SERIOUS PROBLEM WITH THE AFTER MARKET STEERING EXTENSION DEVICE PUT ON ALOT OF HANDICAPPED VEHICLES, THIS PART IS PUT ON THESE CARS AND TRUCKS TO HELP ASSIST THE DRIVER IN TURNING THE STEERING WHEEL . THE PROBLEM WITH THIS PART IS THAT IS NOT SAFE . WHEN THE STEERING WHEEL IS TAKEN OFF OF THE SPLINED SHAFT THE NEW PIECE IS PUT ON AND DOES NOT EVEN HAVE A SPLINED CENTER TO FIT TIGHT ON THE SHAFT AND THE ONLY OTHER THING TO HOLD IT TIGHT IS 2 SET SCREWS. IF ONE OF THESE SET SCREWS WOULD WORK LOSE OR IF THE STEERING WHEEL WERE TURNED TO HARD THESE SET SCREWS WOULD WORK LOOSE AND THE STEERING WHEEL WOULD TURN BUT THE WHEELS WOULDN'T , OR THE OTHER WAY AROUND . I HAVE TALKED TO A AUTO REPAIR SPECIALIST ALONG WITH THE HEAD MECHANIC SUPERVISOR AT A FORD DEALERSHIP AND BOTH MEN SAID THAT THIS PART IS NOT VERY SAFE AND THEY WOULD NT WANT IT ON THEIR CAR OR TRUCK , I ALSO TALKED TO THE PERSON WHO INSTALLED THIS PART HE NO LONGER USES THIS ALUMINUM PART BECAUSE IT IS NOT STRONG ENOUGH FOR THIS KIND OF STRESS THAT A STEERING WHEEL GOES THROUGH . I HOPE THAT YOU CAN MAKE THESE PARTS REPLACED BY THE COMPANIES SO THAT NO ONE WITH A MODIFIED HANDICAPPED STEERING COLUMN EXTENSION DOES NOT GET KILLED OR KILL SOMEONE ELSE , I WAS LUCKY TO FIND IT EARLY BUT MAYBE SOME ONE ELSE WON'T BE. THANK YOU SINCERELY [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).