NHTSA Complaint #758128 — 1999 VOLVO S70

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS issue reported to NHTSA

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Complaint Details

ODI Number	758128
Vehicle	1999 VOLVO S70
Component	STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Date of Incident	September 1, 2001
Date Filed	February 13, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

AFTER TAKING MY CAR IN FOR A SCHEDULED 45000 MILE SERVICE IN SEPTEMBER 2001, I NOTICED THAT THE DRIVER DOOR WAS MAKING A POPPING NOISE. I THOUGHT THAT THE DOOR HAD SIMPLY NOT BEEN LUBED. WHEN I TOOK MY VEHICLE IN FOR THE NEXT SERVICE IN JANUARY 2002, I SPECIFIED THAT THE DOOR WAS POPPING AND TO MAKE SURE IT WAS LUBED. I WAS ASSURED THAT IT WOULD BE LUBED. WHEN I PICKED UP MY VEHICLE IT WAS STILL MAKING THE POPPING NOISE. WITHIN A WEEK IT WAS MAKING A HORRIBLE NOISE. I CALLED AND WAS TOLD THAT THE DOOR HINGE HAD MOST LIKELY BROKEN AWAY FROM THE FRAME OF THE VEHICLE AND WOULD HAVE TO BE RE-WELDED. I WAS TOLD THAT THIS WAS SOMETHING THEY HAD SEEN PREVIOUSLY ON THIS MODEL AND OTHERS, AND THAT IT WAS NOT DUE TO WEAR OR TEAR ON THE CAR. I BELIEVE THIS TO BE A DEFECT IN THE ASSEMBLY OF THE CAR. I DO NOT KNOW IF A SAFETY ISSUE EXISTS WITH REGARD TO EXITING THE CAR FOLLOWING A COLLISION, OR WITH THE DOOR'S STRUCTURAL INTEGRITY DURING A COLLISION.*AK

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