NHTSA Complaint #757846 — 2002 CHEVROLET MONTE CARLO

AT DRIVING THE SPEED OF 30 MILES PER HOUR, GOING AROUND A BEND, THERE WAS A POPPING NOISE, I THEN LOST CONTROL OF THE STEERING AND HAD NO BRAKES. TRYING TO STEER THE CAR LEFT AROUND THE BEND THE CAR PROCEEDED TO GO STRAIGHT. CAUSING THE CAR TO GO UP THE DRIVEWAY APRON THROUGH A YARD LODGING THE CAR INTO A SHRUB ,STOPPING 5 INCHES FROM GOING INTO A GARGE. I HAD THE CAR TOWED TO METRO CHEVROLET, WAS CONTACTED BY DEALER SAYING IT SOUNDED LIKE A MECHANICAL ERROR. AGAIN CONTACTED BY THE SERVICE DEPARTMENT, THE NEXT DAY SAYING THE CAR WAS DRIVEN OVER A CURB, OR HIT SOMETHING. I EXPLAINED THE CAR WENT THROUGH THE DRIVEWAY APRON, DID NOT HIT CURB, AND RESTING ON A SHRUB WILL NOT CAUSE THE DAMAGE THAT IT SUBSTAINED. DEALER REFUSED TO TAKE RESPONIBILITY. I PROCEEDED TO TAKE PITCURES OF THE SCEEN OF THE ACCIDENT, SHOWING THE PATH OF THE CAR. THE DRIVER SIDE WENT OVER THE CURB, THE PASSENGER SIDE WENT OVER THE APRON OF THE DRIVE. ALL THE DAMAGE WAS DONE TO THE PASSENGER SIDE OF THE CAR. I TRY TO EXPLAIN TO THEM THAT SOMETHING BROKE BEFORE CONTACT WAS MADE WITH THE CURB. I AM REPORTING THIS PROBLEM FOR THE SAFETY OF MY FAMILY, AND ANYONE ELSE WHO MAY HAVE THE SAME PROBLEM BEFORE IT GETS TO THE POINT OF AN ACCIDENT FOR SOMEONE ELSE. AT THIS TIME MY INSURANCE IS PAYING FOR THE REPAIRS, I AM TRYING TO GET THE DEALERSHIP TO HONOR THE CLAIM FOR THE MALFUNCTION. *AK