NHTSA Complaint #757799 — 2002 BMW 325 VISIBILITY:SUN/MOON ROOF ASSEMBLY

Complaint Details

ODI Number	757799
Vehicle	2002 BMW 325
Component	VISIBILITY:SUN/MOON ROOF ASSEMBLY
Date of Incident	January 25, 2002
Date Filed	February 7, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

I PURCHASED A NEW 2002 BMW 325I ON 12/4/01 EQUIPPED WITH SEVERAL OPTIONS INCLUDING A SUNROOF. I WAS DRIVING INTO WORK ON FRIDAY, JANUARY 25, 2002 AND ALL OF A SUDDEN, THE GLASS ON MY SUNROOF EXPLODED AND SHOWERED GLASS ALL OVER MY HEAD, THE INTERIOR OF MY CAR AND APPARENTLY SOME PIECES NICKED THE PAINT ON THE TRUNK. BMW SAYS THAT IT WAS MOST LIKELY A ROCK THAT HIT THE GLASS. ALTHOUGH I HAVE FULL-GLASS COVERAGE, I ASKED MY INSURANCE COMPANY, LIBERTY MUTUAL, TO SEND A CLAIMS ADJUSTER. HIS FINDINGS WERE INCONCLUSIVE; COULD HAVE BEEN A ROCK, DEFECT, ICE BUILDUP, ON THE GLASS, ETC. I'M VERY CONCERNED THAT THIS COULD HAVE RESULTED IN SERIOUS INJURY. A COMMON HIGHWAY STONE SHOULD NOT CAUSE SUCH A VIOLENT REACTION. BMW HAS BEEN DISSAPOINTEDLY UNRESPONSIVE AND UNCARING REGARDING THIS ISSUE. *AK

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