NHTSA Complaint #757688 — 2001 OLDSMOBILE AURORA SUSPENSION

Complaint Details

ODI Number	757688
Vehicle	2001 OLDSMOBILE AURORA
Component	SUSPENSION
Date of Incident	September 15, 2001
Date Filed	February 5, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

IT IS GM' POLICY NOT TO MANDATE THEIR DEALERS TO HAVE THEIR SUSPENSION ALIGNMENT EQUIPMENT SOFTWARE UP TO DATE FOR THE NEW MODEL YEAR AUTOS. THE SOFTWARE UPDATES IS TYPICALLY A YEAR BEHIND. HENCE DEALERS ARE NOT ABLE TO DIAGNOSE SUSPENSION PROBLEMS NOR WHNE REPLACING MADE SUSPENSION PARTS ASURE THAT SUSPENSION IS IN PROPER ALIGNEMENT. THIS COULD CAUSE POOR HANDLING AND POSSIBLY AN ACCIDENT. THE SUSPENSION ALIGNMENT EQUIPMENT MANUFACTURES SEEM TO OFFER TWO MAINTAINANE PACKAGES. ONE IS A CHEAPER PACKAGE WHICH IS A YEAR BEHIND. I CAN NOT UNDERSTAND WHY WE CAN ALLOW DEALERS TO SERVICE NEW CARS WITH OUT HAVING THE POPER EQUIPMENT TO ASSURE ITS SAFETY.*AK

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