NHTSA Complaint #757282 — 1996 FORD CONTOUR

ENGINE CHECK LIGHT COMING ON. TOOK TO KINSEL FORD IN JUNE 2001...TOLD CATALYTIC CONVERTER GOING OUT. ENGINE LIGHT WENT OFF...STARTED COMING ON AGAIN AND CAR HAD ALOT OF EXHAUST AND RUNNING ROUGH. TOOK TO SILSBEE FORD AND WAS TOLD THAT THE ENGINE WAS OUT DUE TO THE ENGINE COOLING FAN NOT COMING ON LIKE IT WAS SUPPOSE TO SO IT ALSO FRIED THE WIRES. FORD IS WILLING TO PAY FOR PARTS BUT REFUSES TO PAY FOR LABOR DUE TO THE FACT THAT THEY SAY IT WAS OUT OF THE 100,000 WARRENTY FOR THE REPAIR. I EXPLAINED THAT THE PROBLEM WAS GOING ON WHEN I BROUGHT IT IN IN JUNE AND THEY DIDN'T CORRECT IT THEN, ACCORDING TO THE CHECK OUT SHEET THEY DIDN'T EVEN CHECK IT FOR THAT AND I SPECIFICALLY ASKED FOR THAT RECALL TO BE CHECKED. I HAD EVEN BEEN IN IN MARCH OF 2000 FOR THE CHECK ENGINE LIGHT COMING ON. I WAS TOLD BY FORD THAT MY CAR HAD NO RECALL FOR THE ENGINE AND ENGINE COOLING FAN. JUST EXTREMELY UPSET THAT YOU CAN HAVE A RECALL, TAKE YOUR CAR IN AND IT NOT BE CHECKED FOR IT AND WHEN IT GOES OUT DUE TO THE RECALL THAT THE COMPANY PENALIZES THE CONSUMER.*AK