NHTSA Complaint #757057 — 1998 LEXUS SC400

THE DAY I DROVE OFF THE LEXUS LOT ONLY A COUPLE HOURS LATER, IT WAS POURING THE RAIN. I CAME ACROSS STANDING WATER ON THE ROAD. SEVERAL CARS ZOOMED RIGHT THROUGH, INCLUDING THE FORD ESCORT IN FRONT OF ME. SO I PROCEEDED ONLY TO FIND THAT MY ENGINE WOULD CEASE AND FOR THE NEXT THREE MONTHS I WOULD PAY A HEFTY PAYMENT WITH NOTHING TO DRIVE. LEXUS SAID THEY COULDN'T DO A THING FOR US THAT IT WAS AN ACT OF GOD. I WANT TO KNOW WHY EVERY OTHER CAR DID NOT GET AFFECTED BY THE "ACT OF GOD". YOU'D EXPECT A $58,0000 TO BE ABLE TO DO WHAT A FORD ESCORT CAN DO AT LEAST. LUCKILY OUR INSURANCE COVERED THE $17,124 BILL. THE ENGINE ONLY HAD 4,329 MILES ON IT,I BOUGHT A PREOWNED. THE ENGINE HAD TO BE REPLACED,INTAKE/GASKETES, ALL HEADLIGHT LAMP ASSEMLIES,SENSOR ETC.. REPLACED. THE NIGHT OF THE INCIDENT I CALLED LEXUS CUSTOMER HOTLINE THEY GAVE ME A CONFIRMATION # TO GET REIMBURSED FOR ANY HOTEL , RESTAURANT RECEIPTS, OR RENTAL CAR FEES BUT WHEN I TRIED TO GET REIMBURSED THEY SAID THEIR CUSTOMER REP. HAD MADE A MISTAKE THAT THEY WERE NOT PAYING FOR ANYTHING. SEE WE BOUGHT THE CAR FROM OUT OF TOWN. I NO LONGER OWN THIS VEHICLE BUT I JUST RAN ACROSS THIS WEBSITE AND I THINK THE CONSUMER SHOULD KNOW ABOUT THIS. THE INSURANCE WAS STATE FARM THE CLAIM # 22-V169-45401.*AK