NHTSA Complaint #756782 — 1998 JEEP WRANGLER

I TOOK THE JEEP LAST YEAR TO GET THE RATTLE FIXED. THEY FIXED IT, BUT ON THE 1/12/02 I TOOK IT BACK FOR THE SAME RATTLE. I DON'T BELIEVE THEY FIXED IT, JUST TIGHTENED THE LINKAGE UP. MY WIFE AND I SPENT 7 HOURS AT LANDERS WITHOUT ANYONE CONTACTING US ABOUT WHAT THE PROBLEM WAS. THEY ALSO BROKE A BOLT OFF IN THE BLOCK THAT HOLDS THE EXHAUST MANIFOLD ON, AGAIN WE WEREN'T INFORMED. OUR WARRENTY COVERED THE EXHAUST PROBLEM, BUT LANDERS SAID THAT THE LINKAGE WASN'T COVERED EVEN THOUGH THEY HAD WORKED ON THE LINKAGE LESS THAN A YEAR AGO. THEY ARE SUPPOSED TO COVER ANY REPAIRS THEY MAKE FOR A YEAR, BUT THEY DIDN'T HONOR THIS. WE SPENT 7 HOURS WAITING FOR THE JEEP TO BE REPAIRED. THEY OFFERED US A RENTAL TO GET US HOME, BUT DIDN'T OFFER ANY GAS MONEY OR ANYTHING FOR OUR INCOVIENCE ABOUT DRIVING 150 MILES (ONE WAY). I'M A GUNSMITH AND MAKE $30 A HOUR AND I WAS AWAY FROM MY WORK FOR 20 HOURS BECAUSE OF LANDERS NOT INFORMING ME OF HOW LONG THE REPAIRS WOULD TAKE. NOW I'M BEHIND WITH MY WORK AND HAVING TO WORK16 HOURS A DAY TO CATCH UP. I WOULD LIKE SOME COMP. FOR MY TIME LOST. ALSO MY WIFE WENT WITH ME TO LANDERS AND SAT THROUGH THEIR LIES, AND SHE LOST WORK TIME ALSO. LANDERS IS SUPPOSED TO HAVE A FIVE STAR RATING TOWARD THEIR CUSTOMERS. WE WERE TREATED LIKE UNWANTED STEP-CHILDREN. LANDERS DIDN'T OFFER TO SUPPLY US WITH TRANSPORT TO GO GET SOMETHING TO EAT, INFORM US OF THE PROBLEMS WITH OUR JEEP, AND CHARGED US 69.97 FOR LABOR AND 24.97 FOR PARTS, THAT SHOULDN'T HAVE WORN OUT AFTER 27,100 MILES UNLESS THEY DAMAGED WHEN THEY 'FIXED' THE LINKAGES THE FIRST TIME. I KNOW I'M NOT IMPROTANT TO THEM, BUT I BELIEVE THEY DESTROYED THE BUSHINGS THE FIRST TIME THEY WORKED ON THEM, AND BROKE THE MANIFOLD BOLT TRYING TO TIGHTEN IT DOWN CAUSING THEM TO HAVE TO PULL THE HEAD OFF THE MOTOR HEAD OFF THE ENGINE TO GET TO.*AK