NHTSA Complaint #756714 — 1991 BUICK REGAL

MY SON PURCHASED THIS CAR IN NOV. OF 2001. HE WAS COMING UP TO A RED LIGHT AND HE HEARD A LOUD "POP". WHEN HE PROCEEDED FROM THE LIGHT , THE CAR WOULDN"T STEER. WHEN HE GOT OUT AND LOOKED , HIS ENGINE CRADLE WAS SITTING ON THE GROUND. WE CALLED A TOW TRUCK AND THE DRIVER TOLD US THAT ISSUE WAS A RECALL ITEM. I WENT UP THE ROAD TO A BUICK DEALER AND THE TECH. TOLD ME "YES " IT WAS A RECALL AND TO HAVE THE CAR TOWED THERE. THE TECH. SAID IT WOULD BE ABOUT $1,000. TO FIX. 2 DAYS LATER THE DEALER SHIP CALLS MY SON AND ASKED HIM HOW MUCH HE PAID FOR HIS CAR , BECAUSE THE DAMAGES COULD BE MORE THAN THE VALUE OF THE CAR. THE NEXT DAY THE DEALER SHIP CALLS MY SON AND SAID THE BROKEN ENGINE CRADLE BOLTS AREN"T A RECALL ISSUE AND IT WILL COST HIM MORE THAN $800. OUT OF HIS POCKET. MY SON HASN"T GIVEN THE DEALER SHIP THE OK TO START WORKING ON THE CAR NOW BECAUSE IT SOUNDS LIKE THEIR TRYING TO DOUBLE-DIP ON THIS RECALL ISSUE. *AK