NHTSA Complaint #756636 — 1995 FORD CONTOUR

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	756636
Vehicle	1995 FORD CONTOUR
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	January 5, 2001
Date Filed	January 16, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IL

Consumer Description

WE CURRENTLY OWN A 1995 FORD CONTOUR 2.5 V-6. OUR CAR OVERHEATED FOR THE 1ST TIME EVER DUE TO A FAILURE OF THE WATER PUMP. WE CONTACTED FORD TO EVALUATE THE DAMAGE FOR REPAIR. THEY CONTACTED US BACK AND STATED THAT THE FAILURE OF THE WATER PUMP CAUSED DAMAGE TO THE ENGINE AND NOW THEY SAY WE NEED TO REPLACE THE ENGINE AT A COST OF $4200.00. THEY CONTACTED THE MANUFACTURER OF THE WATER PUMP AND THEY WILL COVER THE REPLACEMENT OF THE WATER PUMP DUE TO FAILURE BUT THEY WILL NOT COVER THE DAMAGE TO THE ENGINE DUE TO THE FAILURE OF THE WATER PUMP. I WOULD LIKE TO KNOW IF YOU HAVE RECEIVED OTHER COMPLAINTS SIMILAR TO THIS FOR A WATER PUMP FAILURE. I CAN'T UNDERSTAND WHY THEY WOULD TAKE RESPONSIBILITY FOR THE COST OF REPLACING ONLY THE PUMP WHEN THIS WAS THE CAUSE OF THE ENGINE DAMAGE PER FORD MOTOR CO..

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