NHTSA Complaint #756423 — 1998 DODGE DURANGO

MY HUSBAND AND I WERE DRIVING DOWN I-71 AND THE CHECK GUAGES LIGHT CAME ON AND THE OIL PRESSURE HAD DROPPED TO 0 CAUSING ENGINE FAILURE DUE TO A CLOGGED OIL PUMP INTAKE SCREEN. WAS TOLD THAT IT WAS DUE TO IMPROPER MAINTENANCE ALTHOUGH OIL WAS CHANGED IN A TIMELY MANNER. HAD THE VEHICLE TOWED TO A DEALERSHIP WHERE THE OIL PAN WAS TAKEN OFF AND ENGINE COMPONENTS AND METAL SHAVINGS WERE FOUND. THE SERVICE ADVISOR HIMSELF TOLD US THAT HE COULD NOT SAY FOR SURE THAT THE PROBLEM WAS IMPROPER MAINTENANCE. HE ALSO MAINTAINED THAT IF WE HAD A CHRYSTLER INSPECTOR COME IN WE WOULD END UP PAYING FOR A NEW ENGINE. HERE WE ARE MAKING PAYMENTS ON A $30,000 THAT WE CANNOT DRIVE UNTIL WE COME UP WITH ALMOST $5000 TO REPLACE THE ENGINE.*AK