NHTSA Complaint #756375 — 2000 GMC YUKON

WHILE DRIVING, REAR CARGO DOOR OPENS. DEALERSHIP STATED GAP AT THE TOP OF THE DOORS WAS NOT CAUSING THE PROBLEM; GAP WAS JUST AN ADJUSTMENT. DEALERSHIP UNABLE TO DUPLICATE PROBLEM. ONCE PROBLEM DUPLICATED, PARTS ORDERED INCORRECTLY. AUTO OUT OF STATE FOR 4 MONTHS. RETURNED IN APRIL 2001 AND LATCH REPLACED. AT THIS TIME THE DOORS RATTLED/CHATTERED. BECAUSE OF OTHER ISSUES AND DEALERSHIP FAILURE TO ADDRESS PROBLEMS, GMC CO REP CONTACTED AND ALL ITEMS WERE COMPLETED EXCEPT THE ISSUE RATTLE/CHATTER. CO REP STATED NEW WEATHER STRIPPING. 6 MONTHS OF ADJUSTING, WEATHER STRIPPING AND WAITING ON PARTS THE GAP IS STILL APPARENT AND CAUSING THE RATTLE CHATTER. 11/30/2001 DEALERSHIP SAID THERE WAS NOTHING ELSE THEY COULD DO. ONLY WAY TO STOP THE RATTLE/CHATTER IS TO PULL IN ON THE PASSENGER CARGO DOOR AND PUSH OUT ON THE DRIVER CARGO DOOR. INDEPENDENT EXPLAINED THAT UNTIL YOU KNOW WHETHER THE PROBLEM IS IN THE DOORS, HINGES OR BODY OF THE VEHICLE, YOU WILL NOT BE ABLE TO ADJUST THE DOORS TO STOP RATTLING/CHATTERING. BECAUSE OF TIME RESTRAINTS AND NO RESPONSE FROM DEALERSHIP, PROPOSAL OF EITHER TRADING ME OUT TO A NEW VEHICLE (PAYING $8,150.07 DIFFERENCE) OR BUYING BACK CAR FOR $28,500. NO RESPONSE FROM DEALERSHIP. 01/03/2002 GMC CUSTOMER SERVICE STATED CO REP SAID NO BUY BACK OF VEHICLE AND THE ONLY THING THE DEALERSHIP WOULD DO IS TO CONTINUE ADJUSTING THE DOORS TO LATCH TIGHTER. I QUESTIONED WHY THAT WOULD BE DONE AND NO ANSWER GIVEN. THIS CAR HAS A MARKETABILITY ISSUE. NO ONE WILL WANT TO DRIVE A VEHICLE THAT DOES NOTHING BUT RATTLE/CHATTER DOWN THE ROAD.