NHTSA Complaint #756301 — 1999 BMW 528I

THE DRIVER'S INTERIOR DOOR HANDLE, WHICH IS PLASTIC, BROKE COMPLETELY OFF AS I TRIED TO EXIT. I CONTACTED THE LOCAL BMW CUSTOMER SERVICE REP AND WAS TOLD THAT THIS WAS A COMMON PROBLEM ON THESE VEHICLES, HOWEVER, I RECALL HAS NOT BEEN ISSUED. HE SUGGESTED I PAY TO GET IT FIXED AND RETAIN THE RECEIPT IN THE EVENT OF A RECALL. I REQUESTED THE NUMBER FOR THE BMW CUSTOMER CARE IN ORDER TO DOCUMENT THE FAILURE. BMW CUSTOMER CARE STATED THAT THE PROBLEM WAS UNKNOWN TO THEM AND THEY DID NOT ANTICIPATE A RECALL. ALTHOUGH THIS INCIDENT OCCURRED UNDER NORMAL USAGE, IN THE EVENT OF AN ACCIDENT IT COULD HAVE FATAL CONSEQUENCES, FURTHERMORE, I AM FORCED TO DRIVE MY CAR WITHOUT A INTERIOR LATCH UNTIL I CAN GET IN FOR A SCHEDULED APPOINTMENT, IE. 3 WEEKS.