NHTSA Complaint #755798 — 2000 FORD MUSTANG

I HAVE BEEN HAVING A PROBLEM WITH MY SAFETY BELT HARNESS FOR SEVERAL MONTHS NOW. I FEEL THIS IS A SAFETY HAZARD. WHEN I START TO LATCH MY SEAT BELT ON THE DRIVERS SIDE IT WILL TWIST AND I HAVE TO GET OUT OF THE CAR AND HELP IT RETRACKED. SOMETIMES IT WON'T RETRACK PROPERLY AND I HAVE TO WEAR IT AS IS. WHEN THE BELT ISN'T LIKE IT SHOULD BE AND IF I APPLY MY BRAKES TO SUDDENLY STOP IT WON'T CATCH LIKE A SEAT BELT IS SUPPOSED TO. I MADE AN APPOINTMENT ON 12/18/2001 TO HAVE THIS PROBLEM FIX AND THE DEALERSHIP SAID IT WAS CHECKED AND WAS FOUND TO BE IN NORMAL OPERATION. MY CAR DID NOT DO THIS UNTIL A COUPLE OF MONTHS AGO. I KNOW THIS IS NOT NORMAL AND I FEEL IT IS A MAJOR SAFETY HAZZARD. I AM A FAITHFUL SEATBELT WEARER AND I FEEL VERY UNCOMFORTABLE WEARING THIS ONE. I UNDERSTAND THAT YOUR COMPANY DOESN'T GET IN THE AFFAIRS OF THE CUSTOMER AND THE DEALER; HOWEVER THIS ISN'T THE FIRST TIME MY CAR HASN'T BEEN WORKED ON DUE TO THEM NOT FINDING ANYTHING. I STRONGLY FEEL THAT THIS ISN'T THE WAY ALL FORD VEHICLES ARE STRUCTURED. IF THAT WERE TRUE I WOULD HAVE HAD TROUBLE WITH IT A YEAR AGO NOT ONE YEAR AND 6 MONTHS LATER. I DO NOT WISH TO CAUSE PROBLEMS FOR THE DEALERSHIP I AM CONCERNED WITH MY SAFETY WHEN I DRIVE. THE PASSENAGER SIDE SEAT BELT IS FINE. THANK YOU FOR YOUR TIME IN REVIEWING MY CASE. AUDREY CALDWELL. *AK